Complaints and Appeals Process

Complaint forms are available for the following situations:

1. Eligibility status
2. Scoring verification within fifty (50) points
3. Certification status

If a candidate believes he or she has been falsely denied eligibility to sit for an assessment, failed an exam within fifty (50) points and would like his or her exam rescored, or believes his or her credentialing status has been falsely terminated, the candidate may submit a complaint form. Complaint forms must be received by the CICC within 30 days of the date the candidate was notified of his/her denied eligibility, exam results, or certification termination.

Click HERE to obtain a Complaint form.

The CICC will review the complaint, take appropriate action, and respond to the candidate in a decision letter in writing within 90 days of the date the candidate’s complaint form was received. Complaints deemed frivolous will not be accepted or acted upon.

The outcome of a complaint or disciplinary action may be appealed by submitting the appropriate appeal form within 90 days of the date of the decision letter. The CICC Appeals Panel will review all related documentation, take appropriate action, and report its finding to the candidate in writing in a final decision letter within 90 days of the date the candidate’s appeal form was received. Appeals deemed frivolous will not be accepted or acted upon.

Complaint and Appeal forms and procedures are available above and below, or by contacting the CICC at CICC@carpenters.org or 212 Carpenters Union Way, Las Vegas, NV 89119-4218.

Eligibility Status Appeals

Candidates who have received a decision letter resulting from a complaint or disciplinary action and have evidence and basis to believe the screening of their prerequisites was done in error can complete an Eligibility Appeal Form within 90 days of the date of the decision letter.

Click HERE to obtain an Eligibility Appeal Form.

The CICC Appeals Panel will review all appeal forms and research the candidate’s allegations. The CICC Appeals Panel will report its finding to the candidate in writing in a final decision letter within 90 days of the date the candidate’s appeal is received by the CICC.

Candidates are welcome to seek clarification of eligibility-related issues or other certification program questions; however, appeals deemed frivolous will not be accepted or acted upon.

Assessment Appeals

A candidate who has received a decision letter resulting from a complaint or disciplinary action and who fails the examination by no more than fifty (50) points has the right to file an appeal when he or she has evidence of bias, fraud, discrimination, or manifest error in the administration of the examination.

Click HERE to obtain an Assessment Appeal Form.

An appeal form must be received by the CICC Appeals Panel in writing within 90 days of the date of the candidate’s decision letter. The CICC Appeals Panel will review all appeal forms and research the candidate’s allegations. The CICC Appeals Panel will report its finding to the candidate in writing in a final decision letter within 90 days of the date the candidate’s appeal is received by the CICC.

A candidate’s disagreement with examiner recommendations, ratings, or performance evaluation comments is not grounds for appeal. Candidates are welcome to seek clarification of assessment-related issues or other certification program questions; however, appeals deemed frivolous will not be accepted or acted upon.

Certification Status Appeals

A candidate who has received a decision letter resulting from a complaint or disciplinary action has the right to file an appeal within 90 days of the date of the decision letter when he or she has evidence of bias, fraud, discrimination, or manifest error in the determination of certification status. Appeals related to expiration of certifications, continuing education, and reporting can be filed by sending a Certification Status Appeals Form to the CICC Appeals Panel for consideration.

Click HERE to obtain a Certification Status Appeal Form.

The CICC Appeals Panel will review all appeal forms and research the candidate’s allegations. The CICC Appeals Panel will report its finding to the candidate in writing in a final decision letter within 90 days of the date the candidate’s appeal is received by the CICC.

Candidates are welcome to seek clarification of certification-status-related issues or other certification program questions; however, appeals deemed frivolous will not be accepted or acted upon.